Studios Legal Page

Privacy Policy

Last Updated: 22nd May 2018

Thank you for visiting Mosaic Group.

Your privacy is important to us. This Privacy Policy is where we explain to you what personal information is collected when you visit our site and purchase goods and services from us. This policy also explains how your personal information is collected, how we may use that information, where we store it, how long we store it for, and how we protect it. We will also explain your rights in relation to your personal information.

Please read the following carefully to understand our views and practices regarding your personal information and how we may collect it and treat it.

For convenience, we have divided our data protection policies into three separate pages:

  • 1.Our Privacy Policy

    This policy explains generally how we collect, use, store, and protect your personal information.

  • 2.Our Cookie Policy

    Our Cookie Policy is available [HERE] and explains more about how we may collect personal information about you via cookies (it also explains what cookies are).

  • 3.Our Retention Policy

    You can find out how long we may hold onto your personal information [HERE].

If you have any questions please do not hesitate to contact us at enquiries@mosaicgroup.org.uk or, if you prefer to call or write to us, then you can find our contact details at the bottom of this page.

WHO WE ARE

We are Mosaic Group Limited. We are registered in England & Wales as a limited liability company. Our registered number is 04724321 and our registered office is at Leigh House, 28-32 St Paul’s Street, Leeds, West Yorkshire, LS1 2JT.

We also have three specialist businesses that form part of the Mosaic Group. These three businesses are Mosaic Studio, Mosaic Fulfilment Solutions, and Mosaic Corporate Gifts. But, for the purposes of this Privacy Policy, it’s just easier if we refer to ourselves as “we”.

WHAT THIS PRIVACY POLICY GOVERNS

This Privacy Policy applies to our site, www.mosaicgroup.org.uk, including our specialist business divisions Mosaic Studio, Mosaic Fulfilment Solutions, Mosaic Corporate Gifts, and any goods and services that we may provide to you through our site or any of our businesses (we’ll just call these “our services” for short).

In the context of this Privacy Policy “personal information” means information which, on its own or in combination with other information, can be used to identify you, in particular by reference to an identifier such as your name, your address, or location data.

Provided that you consent to us collecting your personal information when you visit our site or purchase goods or services from us then this Privacy Policy will govern how we may use that personal information.

Because we are a business located in England & Wales the personal information that you give us or that we collect from you will be held under English data protection legislation (but we’ll just refer to this as “the legislation”).

The legislation requires that we tell you that we are a data controller for your personal information or, in other words, we determine the purposes for which and the manner in which any of your personal information are, or are to be, processed by us.

HOW YOU CONSENT TO US COLLECTING YOUR PERSONAL INFORMATION

You can consent to us collecting your personal information in two (2) different ways, either through our site or when you purchase goods and services from us.

Our website

When you visit our site you should see a pop-up at the bottom of your screen directing you to this Privacy Policy and our Cookie Policy.

By clicking or selecting the “I Agree” button that appears in the pop-up then you are demonstrating to us that you are freely giving us informed and specific consent for us to collect and process your personal information for the purposes specified in this Privacy Policy and you are accepting and consenting to the practices described.

If you do not see a pop-up at the bottom of your screen then you may have already accepted our Privacy Policy and our Cookie Policy. You may also be using a pop-up blocker or similar tools that may prevent this policy from being brought to your attention. Please ensure that any pop-up blockers are disabled when you use our site. We cannot be held liable to you if you use pop-up blocks or similar tools that prevent us from complying with our obligations under the legislation.

There is still some information that we may automatically collect about you – this normally isn’t personal information but rather technical information sent by your device and used to connect your computer, tablet, or mobile device to the Internet, including your browser type and version, the time when you visit our site, your time zone setting, certain browser plug-in types and versions, operating system and platform. This type of information is sent by you to our site automatically and it isn’t something that we can prevent. We only use this information to administer our site including troubleshooting, load testing, traffic throughput, data analysis, performance testing, and for anonymised research and statistics purposes that we only use internally.

Goods and Services

If you are one of our customers or our suppliers then, as part of the contractual arrangements been you and us, we will include a copy of this Privacy Policy. You will be required to read, understand, and accept the terms in this Privacy Policy before we can collect your persona information and before we can provide you with goods and services. It is important to understand that, as a business, we require certain pieces of personally identifiable information from you in order to provide you with goods and services, to protect our business, and to meet certain legal and contractual obligations.

We will only hold your personal information as detailed in our Retention Policy [HERE].

INFORMATION WE MAY COLLECT

If you consent to us collecting your personal information then we may process the following data about you:

Information you give to us:

You may give us personal information about you by filling in forms on our site, entering into a contract with us, completing various paper-based forms, and by corresponding with us by phone, e-mail or otherwise. This includes information you may provide to us when you register to use our site, receive goods and services from us, search our site, enter a competition, promotion or survey, and when you report a problem with our site.

The information you give us may include:

  • Your name
  • Address
  • E-mail address
  • Phone number
  • IP address
  • Financial and credit card information
  • Personal description and
  • Photographs and/or videos.

Information we collect about you

Our website

When you visit our site we may collect information about you, including which pages you have visited (including date and time) which services and pages you viewed or searched for, page response times, download errors, files downloaded, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from a page and any phone number used to call our customer service number.

The purpose of this information is to allow us to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, improving our site to ensure that content is presented in the most effective manner for you and for your computer, and as part of our efforts to keep our site safe and secure.

Goods and Services

If you are one of our customers or suppliers when we may collect information about you during the registration and negotiation process. We may also collect information about you as part our service offerings, for example, we may ask for details about recipients of goods. The purpose of this information is to allow us to protect you with the goods and services agreed in the contract between you and us or in accordance with any orders that you may have made with us. We use this information to fulfil our contractual obligations, to meet our own legal requirements as a business, and to better understand your business and how we can best serve your requirements.

Information we receive from other sources:

Data collected from any of the other businesses divisions that we operate, for example Mosaic Studio, may be shared internally and combined with data collected by our other businesses. We are also working closely with third parties (including, for example, sub-contractors in technical, payment and delivery services, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.

HOW WE MAY USE YOUR PERSONAL INFORMATION

When you give us your personal information then we may use it to:

  • 1.Carry out our obligations from any contracts entered into between you and us and to provide you with information that you request from us.
  • 2.Provide you with information about our goods and services.
  • 3.Ensure that content from our site is presented in the most effective manner for you and for your computer.

If you provide us with your e-mail, telephone or mobile number then we may contact you by these electronic means (e-mail or SMS). However, we will not use your personal information for marketing purposes without your express consent.

If you do not wish to receive any information by electronic means then please get in touch with us.

Marketing

If you opt-in to receive information about us then, depending on what personal information we hold about you, we may decide to contact you via:

  • E-mail
  • SMS
  • Telephone or
  • Post.

You may opt-in to receive general business or product information or we may ask you to opt-in on a case by case basis.

We will do our best to let you know what method or methods of communication we will use. Don’t forget, you can always opt-out from receiving communications from us after you have opted-in or you can tell us that you only want to receive communications in a particular manner, or about a particular element of our business. Depending on the type of campaign we might give you the ability to select how you would like to be contacted but this might not always be possible due to technical issues.

If you opt-in to receive communication then we may need to pass your personal information to select third parties who are responsible for facilitating communication with you on our behalf. For example, we may need to pass some of your personal details if you wish to be contacted via SMS because we need to partner with a third party business to provide us with this ability.

The third parties that we use are as follows:

    • 1.Google

      Purpose: Analytical Tracking

      Information Passed: IP Address and Language

      Find their Privacy policy [HERE]

 

    • 2.Lead Forensics

      Purpose: B2B Analytical Tracking

      Information Passed: IP Address and Language

      Find their Privacy policy [HERE]

 

    • 3.MailChimp

      Purpose: Email List Building

      Information Passed: First Name, Last Name & Email Addresss

      Find their Privacy policy [HERE]

 

    • 4.Compisoft

      Purpose: Business Comunication

      Information Passed: Name, Address, Email Address & Telephone Number

      Find their Privacy policy [HERE]

 

If you have opted-in to receive communications but that organisation is not listed above then this might be because we are using that organisation or service on a one-off basis – in which case, we will let you know. If you are unsure then please get in touch with us.

The purpose of opting into receiving communications from us is to help us better understand you, engage with you, share details about Mosaic Group, and to assist us in providing the types of communications that you wish to receive from us. We will not knowingly sell your personal information for marketing purposes or pass your personal information to third parties.

If you are receiving communications from us in error or you have opted-out then please get in touch with us and we apologise for any inconvenience caused.

DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. The reason for this is that different parts of Mosaic Group are responsible for different functions within the business and we need to be able to freely pass your personal information within these various units for operational efficiency, quality of services, and consistency of delivery.

Although we may share your personal information within members of our group, this does not mean that we will use it for advertising or marketing purposes. Unless you opt-in to receive marketing communication we will not contact you unless it is necessary for us to get in touch with you. For example, we may need to get in touch with you if you asked us to provide you with further information about our products or services or if you ask us to provide you with a quote or a delivery update.

Please remember that our Cookies Policy covers matters such as using your personal information for analytics purposes when visiting our site.

In some cases we may disclose information about you with select third-parties:

  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you or providing you with services.
  • Debt collection agencies where you have breached a condition of any contract entered between us and you.
  • If we or substantially all of our assets are acquired by a third party, in which case personal information held by us about you may be one of the transferred assets.
  • If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce any agreements with you, or to protect our rights, property, or safety of our employees, or others.

WHERE WE STORE YOUR PERSONAL INFORMATION

The personal information that we collect from you will be stored within the the United Kingdom and the European Economic Area. We may also store or transfer certain limited types of personal information outside of the European Economic Area where it is necessary for the purposes of fulfilling the terms of the contract between you and us or where you or your business may be located outside of the European Economic Area. Where we transfer your personal information outside of the EEA then we will ensure that we have provided appropriate safeguards and an adequate level of security for your personal information in order to protect you rights and freedoms.

All personal information you provide to us is stored on our secure servers. Any online payment transactions will be encrypted using Secure Socket Layer/Transport Layer technology]. [Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted from our site and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access. We apply a ‘Privacy by Design’ approach to protecting your personal information in order to promote privacy and data protection compliance from the start.

YOUR RIGHTS

You have the right to ask us not to process your personal information or to restrict the purposes for which we may process your personal information. However, if you have an account with us or receive goods and services from us as part of a contract between you and us and you withdraw your consent then we reserve the right to suspend or terminate your access to parts of our site and to the receipt of goods and services from us. It is important to understand that, depending on your relationship with us, it may be necessary for us to hold personal information about you and your withdrawal of consent will no longer make it possible for us to provide you with goods and services. While we will do our best to respect your wishes, we will let you know if your withdrawal of consent will affect any arrangements that you may have with us.

You can also exercise your right at any time by contacting us. If you consented to us collecting and/or processing your personal information but you change your mind then you can get in touch with us about erasing the personal information we hold about you.

Please be aware that, even if we receive a request from you to delete your personal information, it may be that we cannot entirely remove all of your personal information. This is usually because we have a legitimate interest to hold onto some of that personal information, for example, if you have an ongoing contract with us, there are outstanding payments due by you to us, the personal information relates to a third-party such as a one of our suppliers, or we have a legal obligation to retain some or all of your personal information – but we’ll let you know.

ACCESS TO INFORMATION

The legislation gives you the right to access a copy of the personal information that we hold about you.

In order to request a copy you need to submit a request – details on how to get in touch can be found at the bottom of this page. However, please remember that certain types of data cannot be disclosed to you as part of your request. For example, we cannot disclose information to you which identifies another individual or information that may be subject to legal professional privilege. In many cases we may be required to redact some of the documentation that you receive in order to comply with the legislation.

Additionally, we can’t just release your personal information to anyone. We can only release your personal information to you or an authorised third party who can demonstrate that you consented to have your personal information released – this is a legal requirement. Therefore, it is important for us to ensure that we confirm your identity before we can release any personal information. If you send us a request to provide you with a copy of your personal information then we may ask you to provide some identification. We may ask you to provide a copy of your current and valid passport and/or driving license plus a utility bill (that is no more than 3 months old) and has your current address. We may also ask you to obtain a solicitors or notary publics’ confirmation of your identification.

All of this might sound very onerous but please understand that we have an obligation to protect your personal information and we need to be certain that it is being released to the right person.

WHAT IF I DO NOT CONSENT OR WITHDRAW CONSENT?

If you do not consent to us collecting your personal information then we cannot guarantee the full functionality of our site or the receipt of goods and services from us and cannot be held responsible or liable to you for any reduction or restriction in access to our site or any of our other services.

Our site may, from time to time, contain links to and from the sites of our partners and affiliates. If you follow a link to any of these sites, please note that these sites have their own privacy and cookie policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these sites.

HOW LONG WILL YOU HOLD ONTO MY PERSONAL INFORMATION?

Depending on how you engage with us it may be necessary for us to store your personal information for shorter or longer periods of time. Either way, we will only store your personal information for a legitimate and lawful reason. You can find details on how long we may hold onto your personal information on our Retention Policy which can be found [HERE].

CHANGES TO OUR PRIVACY POLICY

We may need to change this Privacy Policy if it’s necessary for legal reasons or to reflect changes to our site and services. In any case, the provisions of this Privacy Policy may be changed without prejudice to your rights. When we change our Privacy Policy we will make the updated Privacy Policy available on our site and we will also update the “Last Updated” date.

Once we change our Privacy Policy, it will become legally binding on you 30 days after we post it on our site. During that period you’re welcome to contact us if you have questions about the changes.

If you don’t agree with our changes to the Privacy Policy (regardless of whether you get in touch with us) then unfortunately we may need to restrict or limit your use of the parts of our site or the goods and services that require your personal information. We’re sorry we have to say that, but we hope you’ll appreciate that in order for certain parts of our site to function and in order for us to provide you with our goods and services we need to have everyone using our site and our services under the same rules instead of different people having different rules – that’s why we encourage you to get in touch with us if you have queries.

CONTACT US

This Privacy Policy was prepared with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of your personal information. However, we are happy to provide additional information or explanation needed.

If you have any questions, comments or requests regarding our Privacy Policy then please do not hesitate to get in touch with us. To make things easier for both of us we would appreciate it if your queries were addressed to:

    • Privacy Officer
    • Mosaic Group Limited
    • York House
    • Wetherby Road
    • Long Marston
    • York
    • North Yorkshire
    • YO26 7NH
    • United Kingdom

 

COMPLAINTS

If you are not satisfied with the way that we have handled any of your requests or queries relating to our use of your personal data then you can contact the Information Commissioner’s Office at www.ico.org.uk. The Information Commissioner’s Office is the statutory body responsible for overseeing data protection legislation and law in the United Kingdom.

Cookie Policy

Last Updated: 22nd May 2018

Thank you for visiting Mosaic Group.

We hope that you enjoy using our site. We’ve prepared this Cookie Policy to help you better understand and to feel more confident about how we use cookies on our site located at www.mosaicgroup.org.uk. We have tried to keep this document as short as we legally can. However, the full text wording is important and legally binding.

Please read the following carefully to understand our views and practices regarding cookies and how we use them when you visit our site.

For convenience, we have divided our data protection policies into three separate pages:

    • 1. Our Privacy Policy
      You can find our privacy policy [HERE] which explains generally how we collect, use, store, and protect your personal information.

 

    • 2. Our Cookie Policy
      This policy explains more about how we may collect personal information about you via cookies (it also explains what cookies are).

 

    • 3. Our Retention Policy
      You can find out how long we may hold onto your personal information [HERE].

 

If you have any questions please do not hesitate to contact us at enquiries@mosaicgroup.org.uk or, if you prefer to call or write to us, then you can find our contact details at the bottom of this page.

WHO WE ARE

We are Mosaic Group Limited. We are registered in England & Wales as a limited liability company. Our registered number is 04724321 and our registered office is at Leigh House, 28-32 St Paul’s Street, Leeds, West Yorkshire, LS1 2JT.

We also have three specialist businesses that form part of the Mosaic Group. These three businesses are Mosaic Studio, Mosaic Fulfilment Solutions, and Mosaic Corporate Gifts. But, for the purposes of this Cookie Policy, it’s just easier if we refer to ourselves as “we”.

WHAT IS A COOKIE

We use various technologies on our site to collect information that helps us improve your online experience. We refer to these technologies which include cookies, collectively as “cookies”. This Cookie Policy explains the different types of cookies used on our site and how you can control them.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device. Cookies are widely used throughout the Internet in order to make sites or other online services work or to be better or more efficient. They can do this because sites and other online services can read and write to the cookies stored on your device, enabling them to recognise you and remember important information that will make your use of them more convenience, for example, by remembering your preferences, username, or showing you pages that you seemed to have a particular interest in.

If you consent to us storing cookies on your computer or other electronic device then you agree that we can store and access cookies as described in this policy.

HOW YOU CONSENT TO US PLACING COOKIES

When you visit our site you should see a pop-up at the bottom of your screen directing you to this Cookie Policy and our Privacy Policy.

By clicking or selecting the “I Agree” button that appears in the pop-up then you are demonstrating to us that you are freely giving us informed and specific consent for us to place cookies on your device for the purposes specified in this Cookie Policy and you are accepting and consenting to the practices described. If you do not click or select the “I Agree” button that appears in the pop-up then we will not place cookies on your device.

The duration of each cookie that we may place on your computer can be found in our Retention Policy [HERE].

If you do not see a pop-up at the bottom of your screen then you may have already accepted our Cookie Policy and our Privacy Policy. You may also be using a pop-up blocker or similar tools that may prevent this policy from being brought to your attention. Please ensure that any pop-up blockers are disabled when you use our site. If you’re unsure then scroll down to the bottom of this page where we explain how you can manage your cookies.

WHAT DO YOU USE COOKIES FOR?

Our site uses cookies to distinguish you from other users of our site and to save and retain certain parameters about you and your usage of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

There are three different categories of cookies that we may use on our site:

Essential cookies: These are cookies that are essential for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site or make use of e-billing services. We also use cookies to prevent fraudulent use of your login credentials. These cookies are essential for using our site and, therefore, if disabled can severely affect your use of our site.

Analytical/performance cookies: Performance cookies allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily. These cookies also allow us to see overall patterns of usage on our site and help us record any difficulties you may have with our site.

Functionality cookies: In some circumstances we may use functionality cookies. These are used to recognise you when you return to our site or provide enhanced and more personalised features, for example, to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

If you would like more information about cookies and how you can manage the settings on your computer, you can visit http://www.allaboutcookies.org/manage-cookies/.

COOKIES WE USE

You can find more information about the individual cookies we use on our site and the purposes for which we use them in the table below:

Cookie NamePurpose and Content
[Example Cookie 1]
    • Type
      Analytics/performance cookie

 

    • Purpose
      Used to distinguish users and sessions when they connect to our site

 

    • Content
      Randomly generated number

 

  • Provider
    Google Analytics
[Example Cookie 2]
    • Type
      Analytics/performance cookie

 

    • Purpose
      Used to determine new sessions/visits

 

    • Content
      Randomly generated number

 

  • Provider
    Lead Forensics

Providers

  • Google Analytics

    The cookies used by Google Analytics are used to collect information about how you use our site. We use this information to compile reports and to help us improve our site. The cookie collects information in an anonymous form, including the number of visitors to our site, where visitors have come to the site from and the pages that they visited. You can read more about Google’s overview of privacy and safeguarding your data at https://support.google.com/analytics/answer/6004245.

  • Lead Forensics

    The cookies used by Lead Forensics, are used to inform us about site visitors and where appropriate identify otherwise anonymous users and turn them into actionable leads lawfully in-line with GDPR. You can read more about Lead Forensics, privacy and cookie policy at https://www.leadforensics.com/privacy-and-cookies/.

  • Third Parties

    Please note that third parties (including, for example, web traffic analysis services such as Google Analytics) may also use cookies, over which we have no control.

HOW DO I CONTROL COOKIES?

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. You may also delete any cookies stored on your computer at any time.You can find out more about changing cookie settings on your computer by visiting http://www.allaboutcookies.org/manage-cookies/.

HOW LONG IS COOKIE INFORMATION STORED?

Different cookies may be stored for different periods of time. In many cases these cookies are updated automatically each time you visit our site or may expire and be deleted by your computer automatically. It is important to understand that when a cookie is placed on your computer it will reside on your hard drive until it expires and is deleted or it may reside on your hard drive until you manually delete it – this entirely depends on your individual browser settings and we do not have control over this.

The duration of each cookie that we may place on your computer can be found in our Retention Policy [HERE].

Please remember that you can delete or change the way in which you store cookies on your computer at any time.

CHANGES TO OUR COOKIE POLICY

We may need to change this Cookie Policy if it’s necessary for legal reasons or to reflect changes to our services or the purpose for which we use cookies. In any case, the provisions of this Cookie Policy may be changed without prejudice to your rights. When we change our Cookie Policy we will make the updated Cookie Policy available on our site and we will also update the “Last Updated” date at the top of this page.

Any changes to our Cookie Policy will come into effect 30 days after we post it on our site. During that period you’re welcome to contact us if you have questions about the changes. If you have an account for our site then we may reset your login and seek new consent if there is a change in the purpose for which we may use cookies.

MORE ABOUT YOUR PRIVACY

Please also check out our Privacy Policy [HERE], which gives more information about how we protect your privacy.

CONTACT US

This Cookie Policy was prepared with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of how cookies may be used to collect and/or process your personal information. However, we are happy to provide additional information or explanation needed.

If you have any questions, comments or requests regarding our Cookie Policy then please do not hesitate to get in touch with us. To make things easier for both of us we would appreciate it if your queries were addressed to:

    • Privacy Officer
    • Mosaic Group Limited
    • York House
    • Wetherby Road
    • Long Marston
    • York
    • North Yorkshire
    • YO26 7NH
    • United Kingdom

 

Retention Policy

Last Updated: 22nd May 2018

Thank you for visiting Mosaic Group.

Your privacy is important to us. This Retention Policy is where we explain to you how long we may retain personal information that is collected when you visit our site, www.mosaicgroup.ork.org when you purchase goods and services from us.

This policy should be read together with our Privacy Policy and Cookie Policy which together with this Retention Policy describe the manner in which we handle your personal information when you visit our site.

For convenience, we have divided our data protection policies into three separate pages:

    • 1.Our Privacy Policy
      You can find our Privacy Policy [HERE] which explains generally how we collect, use, store, and protect your personal information.

 

    • 2.Our Cookie Policy
      Our Cookie Policy is available [HERE] and explains more about how we may collect personal information about you via cookies (it also explains what cookies are).

 

  • 3.Our Retention Policy
    Our retention policy, which is this document, explains how long we may hold onto personal information collected or processed by us.

If you have any questions please do not hesitate to contact us at enquiries@mosaicgroup.org.uk or, if you prefer to call or write to us, then you can find our contact details at the bottom of this page.

WHO WE ARE

We are Mosaic Group Limited. We are registered in England & Wales as a limited liability company. Our registered number is 04724321 and our registered office is at Leigh House, 28-32 St Paul’s Street, Leeds, West Yorkshire, LS1 2JT.

We also have three specialist businesses that form part of the Mosaic Group. These three businesses are Mosaic Studio, Mosaic Fulfilment Solutions, and Mosaic Corporate Gifts. But, for the purposes of this Retention Policy, it’s just easier if we refer to ourselves as “we”.

PURPOSE OF THIS DOCUMENT

The purpose of the Retention Policy is to explain what personal information we may collect about you when you visit our site or interact with our services, the purpose of that collection, and how long we store that personal information for.

Our Retention Policy is broadly divided into two sections:

  • Our website
  • Goods and services and
  • Cookies.

Depending on how you interact with our site and our services we may collect different types of personal information about you. The duration that we retain that personal information will vary depending on how you interact with us. For example, we may retain information about you for a longer period of time if you have asked us to keep you updated about developments in our business of if you are one of our customers and we are required to abide by the terms of a contract between you and us.

The types of personal information that we collect, its purpose, and retention period is detailed in the tables below.

OUR WEBSITE

This table details the personal information and we may collect about you on our site located at www.mosaicgroup.org.uk – this includes information that you may send to us or that we may collect about you when you are interacting with our related businesses: Mosaic Studio, Mosaic Fulfilment Solutions, and Mosaic Corporate Gifts.

Personal InformationPurposeRetention Period
IP Address192.11.14.36
First NameAnon
Last NameName
E-Mail AddressA.Name@email.co.uk
Telephone Number01904 739 016
AddressWe may ask you to provide us with your address in order for us to calculate shipping costs to you, deliver goods and services to you, and ensure that we can communicate with you.We will retain your address for a period of one (1) calendar year unless you enter into a contract with us, then please refer to the table below.

GOODS AND SERVICES

This table details the personal information that we may collect about you or that you may pass to is if you are one of our customers and/or purchase goods and services from us subject to a contract between you and us. Unlike the table above, this information may be received from a number of different sources including our site but also through e-mail communication and telephone calls between you and us.

Personal InformationPurposeRetention Period
First NameAnon
Last NameName
E-Mail AddressA.Name@email.co.uk
Telephone Number01904 739 016
AddressWe may ask you to provide us with your address in order for us to calculate shipping costs to you, deliver goods and services to you, and ensure that we can communicate with you and invoice the appropriate individual or business entity.We will retain your address for the duration of the contract between you and us plus an additional seven (7) years in order to comply with our legal financial obligations.

COOKIES

You can find more information about the types of cookies that we use and their purpose by visiting our Cookie Policy [HERE].

Cookie Name[Example]
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MARKETING AND OTHER COMMUNICATION

We do not use any of the personal information collected or that you may pass to us for any marketing purposes. If you have requested that we get in touch with you then we will only use your personal information to assist us in answering your query.

CHANGES TO OUR RETENTION POLICY

We may need to change this Retention Policy if it’s necessary for legal reasons or to reflect changes to our site and services or the purposes for which we may wish to collect and process your personal information. In any case, the provisions of this Retention Policy may be changed without prejudice to your rights. When we change our Retention Policy we will make the updated Retention Policy available on our site and we will also update the “Last Updated” date.

Once we change our Retention Policy, it will come into effect 30 days after we post it on our site. We may also use reasonable means to get in touch with you directly, this may include asking you to agree to the updated Retention Policy before we process further information about you or it may require us to suspend access to parts of our site or the scope of our services until you agree to the updated Retention Policy – we will only restrict access to parts of our site or our services where we deem it is necessary for us to collect or process personal information about you. If you have an account on our site then we may reset your login and seek new consent if there is a change in the purpose or duration that we retain your personal information.

You’re welcome to contact us if you have questions about the changes.

CONTACT US

This b{Retention Policy was prepared with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our retention of your personal information. However, we are happy to provide additional information or explanation needed.

If you have any questions, comments or requests regarding our b{Retention Policy then please do not hesitate to get in touch with us. To make things easier for both of us we would appreciate it if your queries were addressed to:

    • Privacy Officer
    • Mosaic Group Limited
    • York House
    • Wetherby Road
    • Long Marston
    • York
    • North Yorkshire
    • YO26 7NH
    • United Kingdom

 

Terms & Conditions - General

1. DEFINITIONS & INTEPRETATION

1.1 In these terms and conditions, the following words and phrases shall have the meanings ascribed to them below:

1.2 “Client” means the client detailed in the Quotation;;

1.3 “Contract” means the contract between the Supplier and the Client relating to the supply of Goods and/or Services,
incorporating the Quotation and these terms and conditions;;

1.4 “Intellectual Property Rights” means all copyright, database right, patents, registered and unregistered design rights, registered and unregistered trade marks, rights in domain names and all other industrial, commercial or intellectual property rights existing in any jurisdiction in the world and all the rights to apply for the same;;

1.5 “Goods” means the goods detailed in the Quotation;;

1.6 “Payment Terms” means the payment terms detailed in the Quotation;; “Quotation” means the document confirming the particulars of the Contract;; “Services” means the services detailed in the Quotation;;

1.7 “Supplier” means the party detailed in the Quotation.

1.8 A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.

1.9 Words in the singular include the plural and in the plural include the singular. A reference to one gender includes a reference to the other gender.

1.10 Condition headings do not affect the interpretation of these terms and conditions.

2. ENTIRE AGREEMENT AND SCOPE

2.1 Subject to any variation under condition 2.3 the Contract shall be on these terms and conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Client purports to apply under any purchase order, confirmation of order, communication, specification or other document).

2.2 No terms or conditions endorsed on, delivered with or contained in the Client’s purchase order, confirmation of order, specification or other document shall form part of the Contract simply as a result of such document being referred to in the Contract.

2.3 Any variation to these terms and conditions and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by a director of the Supplier.

2.4 The Client acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Supplier which is not set out in the Contract.

2.5 The terms and conditions set out in this Part A shall always apply to the Contract.

2.6 If (with reference to the Quotation) the Contract encompasses the supply of Goods, the additional terms and conditions set out in Part B shall also apply.

2.7 If there is any conflict between the provisions of this Part A and Part B, the provisions of this Part A

3. PERFORMANCE

3.1 In consideration of the Client paying the Charges, the Supplier shall perform the Contract materially in accordance with the Quotation using reasonable skill and care.

3.2 Performance of the Contract shall be within a reasonable time. Any dates or times specified by the Supplier for performance of the Contract are intended to be an estimate only. Time for performance shall not be made of the essence by notice.

3.3 The Supplier and Client shall each appoint a project manager who has the authority and ability to deal with all aspects of the Contract.

3.4 The Client shall provide all information, documentation and materials reasonably requested by the Supplier to enable the Supplier to perform the Contract

4. CHARGES

4.1 If the Quotation does not state a currency, the Charges shall be deemed to be in UK £s (pounds sterling) and unless expressly stated otherwise, shall exclude VAT(where applicable) at the applicable current rate and delivery charges, which shall be payable in addition.

4.2 The Charges shall be subject to variation without notice where there is any increase in third party labour and material costs coming into effect between the issuance of the Quotation and completion of the Contract.

5. PAYMENT TERMS

5.1 The Supplier shall issue an invoice for payment of the Charges, in accordance with the Payment Terms.

5.2 The Client shall pay every invoice in accordance with the Payment Terms. Time for payment of every invoice shall be of the essence.

5.3 The Client shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Client has a valid court order requiring an amount equal to such deduction to be paid by the Supplier to the Client.

5.4 If the Client fails to pay the Supplier pursuant to this condition 5, the Client shall be liable to pay interest to the Supplier on such sum from the due date for payment at the annual rate of 8% above the base lending rate from time to time of the Bank of England, accruing on a daily basis until payment is made, whether before or after any judgment.

5.5 The Supplier reserves the right to claim interest pursuant to the Late Payment of Commercial Debts (Interest)Act1998.

6. INTELLECTUAL PROPERTY RIGHTS

6.1 All Intellectual Property Rights in any materials submitted by the Client to the Supplier shall remain vested in the Client (or its relevant licensors).

6.2 All Intellectual Property Rights in any materials created or used by the Supplier will remain vested in the Supplier (or its relevant licensors) and to the extent that any rights in such materials vest in the Client by operation of law, the Client hereby assigns such rights back to the Supplier.

6.3 Both the Supplier and the Client acknowledge and agree that they shall not acquire or claim any title to any of the other’s Intellectual Property Rights and will not, at any time, do, or omit to do, anything which is likely to prejudice the other’s ownership of such Intellectual Property Rights.

7. DISPUTE RESOLUTION

7.1 In the event of any bona fide dispute or difference arising between the parties in connection with the Contract (excluding any dispute relating to non payment of the Charges), the parties shall in accordance with this condition 7, attempt to resolve such dispute or difference in good faith and without recourse to legal proceedings.

7.2 If the parties are unable to resolve such dispute or difference within fifteen (15) days of initial discussions between the parties taking place, either party may request the other in writing that the matter be referred to senior representatives of the parties with authority to settle the dispute, who shall attempt to resolve the dispute within thirty (30) days of the written request to do so.

7.3 If the dispute or difference is not resolved as a result of a meeting of the senior representatives of the parties pursuant to condition

7.2 above, or if no meeting of the senior representatives occurs within the prescribed time periods set out in that condition, either party may request the Centre for Dispute Resolution (“CEDR”) in writing to appoint an independent expert.

7.4 If either party so requests CEDR to appoint an independent expert, such party must instruct CEDR to ensure that the expert:

7.5 acts as an expert and not an arbitrator;;

7.6 affords the parties the opportunity within reasonable time limits to make representations to him;; informs each party of the representations of the other;;

7.7 affords each party the opportunity within reasonable time limits to make submissions to him on the representations of the other;; and

7.8 notifies the parties of his decision, with reasons as quickly as practicable.

7.9 The fees and expenses of the expert including the cost of his nomination shall be borne equally by the parties who shall bear their own costs as to the submission and determination of the dispute or difference by the expert, save as where otherwise directed by the expert.

7.10 The expert determination is to be conclusive and binding on the parties except where there is fraud or a manifest error or on a matter of law.

8. UNFORSEEABLE DELAYS

8.1 The Supplier reserves the right to defer the performance of the Contract (without liability to the Client) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Supplier including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce),
or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.

9. EARLY TERMINATION

9.1 The Contract may be terminated by the Supplier with immediate if the Client:

9.2 is in material breach of the terms and conditions of the Contract and the breach is not capable of remedy;; or

9.3 is in material breach of the terms and conditions of the Contract and the breach is capable of remedy and that other party shall have failed to remedy that breach within thirty (30) days of notice, specifying the breach and requiring its remedy;; or

9.4 The Contract may be terminated by the Supplier with immediate effect if:

9.5 the Client (being a person) has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors;; or

9.6 the Client (being a body corporate) shall have a receiver or administrative receiver appointed over it or over any part of its undertaking or assets or shall pass a resolution for winding- up (otherwise than for the purpose of a bona fide scheme of
solvent amalgamation or reconstruction) or shall become subject to an administration order or shall enter into any voluntary arrangement with its creditors

9.7 the Client ceases to trade;; or

9.8 the Client encumbers or in any way charges any of the Goods.

9.9 Termination of the Contract (howsoever occasioned) shall not affect any accrued rights or liabilities of either party hereunder or at law, nor shall it affect the coming into force or the continuance in force of any provision hereof which is expressly or by implication intended to come into or to continue in force on or after such termination.

9.10 All payments payable to the Supplier under the Contract shall become due immediately upon its termination.

10. LIMITATION OF LIABILITY

10.1 The following provisions set out the entire financial liability of the Supplier (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Client in respect of:

10.1.1 any breach of the Contract;;

10.1.2 any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

10.2 Nothing in these conditions excludes or limits the liability of the Supplier:

10.2.1 for death or personal injury caused by the Supplier’s negligence;;

10.2.2 under section 2(3), Consumer Protection Act 1987;;

10.2.3 for any matter which it would be illegal for the Supplier to exclude or attempt to exclude its liability;;

10.2.4 for fraud or fraudulent misrepresentation.

10.3 Subject to conditions 10.2 and10.3:

10.3.1 the Supplier’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution
or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Charges actually paid under the Contract;;

10.3.2 the Supplier shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses.

10.4 Except as otherwise provided for in the Contract, all other warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Services Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.

11. GENERAL

11.1 The Supplier may assign the Contract or any part of it to any third party. The Client shall not be entitled to assign the Contract or any part of it without the prior written consent of the Supplier.

11.2 Each right or remedy of the Supplier under the Contract is without prejudice to any other right or remedy of the Supplier whether under the Contract or not.

11.3 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be
deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.

11.4 Failure or delay by the Supplier in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.

11.5 Any waiver by the Supplier of any breach of, or any default under, any provision of the Contract by the Client shall not be deemed
a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.

11.6 The Supplier and Client do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

11.7 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.

terms & conditions - goods

12. DELIVERY

12.1 Unless otherwise agreed in writing, delivery of the Goods shall be made to the address specified in the Quotation.

12.2 Any dates specified by the Supplier for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.

12.3 If delivery is made at the premises of the Supplier (ex works), the Client shall take delivery of the Goods within two (2) days of the Supplier giving it notice that the Goods are ready for delivery.

12.4 If for any reason the Client fails to accept delivery of any of the Goods when they are ready for delivery, or the Supplier is unable to deliver the Goods on time because the Client has not provided appropriate instructions, documents, licences or authorisations:

12.4.1 risk in the Goods shall pass to the Client (including for loss or damage caused by the Supplier’s negligence);

12.4.2 the Goods shall be deemed to have been delivered;; and

12.4.3 the Supplier may store the Goods until delivery, whereupon the Client shall be liable for all related costs and expenses (including, without limitation, storage and insurance).

12.5 If the Supplier is requested to re-deliver the Goods following a failed delivery in accordance with condition 12.4, the Supplier reserves the right to make an additional charge for such re- delivery.

12.6 the Supplier may deliver the Goods by separate instalments. Each separate instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle the Client to repudiate or cancel any other Contract or instalment.

12.7 The Client shall be required to notify the Supplier of any delivery shortages within forty eight (48) hours of delivery. If the Client fails to notify the Supplier of any such shortages within this time scale, the Client shall be deemed to have accepted delivery of all the Goods.

13. EXPORT OF GOODS

13.1 If the Goods are to be delivered for export from the United Kingdom. The Client shall comply with all applicable legislation and regulations and payment of any duties, import taxes or other costs of import.

13.2 If the Supplier notifies the Client that export of the Goods into a country is prohibited under the Supplier export licence, the Client shall not supply or offer the Goods for supply into or within that country.

13.3 The Client shall obtain all licences, authorisations and approvals required for export of Goods from the United Kingdom. Any additional expenses or charges incurred by the Supplier resulting from such failure shall be paid by the Client.

14. RISK

14.1 The Goods are at the risk of the Supplier, until delivery, whereupon risk shall transfer in full to the Client.

15. RETENTION OF TITLE

15.1 Full legal and beneficial title and ownership of the Goods shall pass to the Client once the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:

15.2 the Contract;; and15.1.2 all other sums which are or which become due to the Supplier from the Client under any other contract or account.

15.2.1 Until title and ownership of the Goods has passed to the Client, the Client shall: hold the Goods on a fiduciary basis as the Supplier’s bailee;

15.2.2 store the Goods (at no cost to the Supplier) separately from all other goods of the Client or any third party in such a way that they remain readily identifiable as the property of the Supplier;;

15.2.3 not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods;; and maintain the Goods in satisfactory condition and keep them insured on the Supplier’s behalf for

15.2.4 their full price against all risks to the reasonable satisfaction of the Supplier. On request the Client shall produce the policy of insurance to the Supplier.

15.3 The Client’s right to possession of the Goods shall terminate on termination of the Contract pursuant to condition 9, unless
ownership of the Goods has already passed in accordance with condition 15.1.

15.4 The Supplier shall be entitled to recover payment for the Goods notwithstanding that legal and beneficial ownership and title of any of the Goods has not passed from the Supplier.

15.5 The Client grants the Supplier, its agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them, or, where the Client’s right to possession has terminated in accordance with condition 15.3, to recover them.

16. WARRANTY

16.1 The Supplier warrants that the Goods shall on delivery and for a period of twelve (12) months from the date of delivery be of satisfactory and reasonably fit for their intended purpose within the meaning of the Sale of Goods Act 1979.

16.2 the Supplier shall not be liable for a breach of any of the warranty in condition 16.1 unless:

16.2.1 the Client gives the Supplier written notice of the breach within seven (7) days of the date of: (i) delivery of the Goods if the breach was obvious;; or (ii) the date which it ought reasonably to have discovered the breach, if was not obvious;; and

16.2.2 the Supplier is given a reasonable opportunity after receiving such notice to examine the Goods, in which case the Client (if asked to do so by the Supplier) shall return such Goods to
the Supplier’s place of business (at the Supplier’s cost) for the examination to take place there.

16.3 the Supplier shall not be liable for a breach of any of the warranty in condition 16.1 if:

16.3.1 the Client makes any further use of the Goods after giving such notice in accordance with condition 16.2;; or

16.3.2 the defect arises because the Client failed to follow the Supplier’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice;; or

16.3.3 the Client alters or repairs the Goods without the written consent of the Supplier.

16.4 Subject to conditions 16.2 and 16.3, if any of the Goods do not conform with the warranty in condition 16.1, the Supplier shall at its option repair or replace such Goods (or the defective part) or refund the charges for such Goods at the pro rata Contract rate provided that, if the Supplier so requests, the Client shall, at the Supplier’s expense, return the defective Goods to the Supplier.

16.5 If the Supplier complies with condition 16.4 it shall have no further liability for a breach of any of the warranty under condition 16.1.

16.6 Any Goods replaced shall belong to the Supplier and any repaired or replacement Goods shall be guaranteed on these terms for the unexpired portion of the twelve (12) month period.

17. TERMINATION

17.1 Without limiting its other rights or remedies, each party may terminate the Contract with immediate effect by giving written notice to the other party if:
(a) the other party commits a material breach of its obligations under this Contract and (if such breach is remediable) fails to remedy that breach within 14 days after receipt of notice in writing to do so;
(b) the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due
or admits inability to pay its debts or (being a company or limited liability partnership) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so
doing, in either case, within the meaning of section 268 of the Insolvency Act 1986 or (being a partnership) has any partner to whom any of the foregoing apply;
(c) the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors;
(d) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the other party (being a company) other than for the sole purpose of a scheme for a solvent amalgamation of the
other party with one or more other companies or the solvent reconstruction of that other party;
(e) a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days;
(f) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention
to appoint an administrator is given or if an administrator is appointed over the other party (being a company);
(g) the holder of a qualifying charge over the assets of the other party (being a company) has become entitled to appoint or has appointed an administrative receiver;
(h) a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is appointed over the assets of the other party;
(i) any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 9.1(b) to clause 9.1(h) (inclusive);
(j) the other party suspends, threatens to suspend, ceases or threatens to cease to carry on, all or substantially the whole of its business;
(k) the other party’s financial position deteriorates to such an extent that in the Supplier’s opinion the Client’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.

17.2 Without limiting its other rights or remedies, the Supplier may terminate the Contract with immediate effect by giving written notice to the Client if the Client fails to pay any amount due under this Contract on the due date for payment.

17.3 Without limiting its other rights or remedies, the Supplier may suspend the supply of Services or all further deliveries of Goods under the Contract or any other contract between the Client
and the Supplier if the Client fails to pay any amount due under this Contract on the due date for payment, the Client becomes subject to any of the events listed in clause 9.1(b) to clause 9.1(k), or the Supplier reasonably believes that the Client is about to become subject to any of them.

17.4 On termination of the Contract for any reason:
(a) the Client shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has yet been submitted, the Supplier shall submit an invoice, which shall be payable by the Client immediately on receipt;
(b) the Client shall return all of the Supplier materials and any deliverables which have not been fully paid for. If the Client fails to do so, then the Supplier may enter the Client’s premises and take possession of them. Until they have been returned, the Client shall be solely responsible for their safe keeping and will not use them for any purpose not connected with this Contract;
(c) the accrued rights and remedies of the parties as at termination shall not be affected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and
(d) clauses which expressly or by implication have effect after termination shall continue in full force and effect.

18. LIMITATION OF LIABILITY: THE CLIENT’S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE

18.1 Nothing in these Conditions shall limit or exclude the Supplier’s liability for:
(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(d) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(e) defective products under the Consumer Protection Act 1987.

18.2 Subject to clause 10.1:
(a) the Supplier shall under no circumstances whatever be liable to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
(b) the Supplier’s total liability to the Client in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach
of statutory duty, or otherwise, shall in no circumstances exceed the price paid to the Supplier by the Client.

18.3 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and the terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.

18.4 This clause 10 shall survive termination of the Contract.

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HQ YORK

Mosaic Studio York House
Wetherby Road
Long Marston
York
YO26 7NH

BRISTOL OFFICE

New World Business Centre
Station Road
Bristol
BS30 8XG

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The Granary, St Olaf S Chapel
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